Contact us
Questions about a light, your order or delivery? We are happy to help.
Email us any time and you will get a reply within one business day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameModern Light Company, a division of Caruso Consulting Co Ltd
- Thai tax ID0765554000332
- Singapore contact address380 Jalan Besar, Singapore 209000
- Registered addressSuite 36, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@modernlight.asia
Orders over $100 ship free with tracked delivery (a flat $30.00 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How can I contact customer support?
Email theteam@modernlight.asia, or use the chat assistant on the site.
I have not received my order yet. Is it lost?
Email us with your order number and we will chase it for you. Most emails are answered within one business day.
How do I know if my order has shipped?
You receive a confirmation email with a tracking number as soon as it leaves, usually 24 to 48 hours after you order.
Can I cancel my order?
Yes, until it ships. Contact us with your order number as soon as you can, because most orders leave within 24 to 48 hours.
When will I receive my refund?
Refunds are processed within 24 to 48 hours of the returned item reaching us and being checked.
Do you have a shop I can visit?
No. We are an online store with no physical shop or showroom.